Customer Support Specialist | Shopify & eCommerce Support | Email, Chat & Phone

Overview

Looking for full-time work (8 hours/day)

at $4.57/hour ($880.00/month)

Bachelors degree

Last Active

June 25th, 2026 (yesterday)

Member Since

April 20th, 2025

Profile Description

With over 6 years of experience across customer service, eCommerce support, quality assurance, team leadership, and administrative support, I help businesses streamline their operations while delivering excellent customer experiences.

Throughout my career, I have worked with customers through phone, email, and chat, handled order management, shipment tracking, returns, refunds, and account-related concerns, maintained accurate records, and supported business operations behind the scenes. My background in quality assurance and team supervision has also strengthened my attention to detail, problem-solving abilities, and commitment to process improvement.

I am comfortable working independently, learning new systems quickly, and taking ownership of tasks with minimal supervision.

How I Can Support Your Business:
Customer Support (Email, Chat, and Phone)
Shopify & eCommerce Support
Order Processing and Order Management
Returns, Refunds, and Cancellation Requests
Customer Follow-Ups and Escalation Handling
Administrative Support
Personal Assistant
Calendar and Task Management
Data Entry and Record Maintenance
CRM Management and Documentation
Quality Assurance and Process Improvement
Team Coordination and Performance Monitoring
Research and Information Gathering
Google Workspace and Microsoft Office

Tools & Platforms:
Shopify
Zendesk
Zoho CRM
Google Workspace
Notion
Click Up
Microsoft Office
Google Workspace
Various Customer Support Platforms

PROFESSIONAL EXPERIENCE

Customer Service Representative (Independent Contractor) | ----------
GA Trading LLC (Medical Devices)
Handled customer inquiries across email and phone channels in a fast-paced e-commerce environment
Provided accurate product details, pricing, promotions, and shipping information
Managed full order lifecycle including placement, tracking, upgrades, returns, and cancellations
Resolved customer issues and escalated complex cases to appropriate departments
Maintained detailed customer records using Shopify and CRM tools
Ensured high-quality customer experience aligned with company standards

Customer Service Representative (Independent Contractor) | ----------
Friday Plans SEZC (Healthcare Account)
Managed customer support via email, chat, and phone with timely and professional responses
Assisted with orders, modifications, cancellations, and returns
Provided product information and supported customers with online forms and processes
Encouraged customer feedback and survey participation for service improvement
Maintained accurate CRM records and ensured data integrity
Generated reports and monitored customer interaction trends

Team Supervisor | ----------
Qualfon Philippines, Inc. (Telecommunications Account)
Led and supervised a team of customer service agents to meet performance and quality targets
Monitored KPIs and implemented strategies to improve productivity and service quality
Provided coaching, feedback, and performance development support
Ensured adherence to operational standards and escalation protocols

Quality Assurance Analyst
| ----------
Qualfon Philippines, Inc. (Telecommunications Account)
Evaluated customer interactions to ensure compliance with quality standards
Assessed agent performance based on accuracy, professionalism, and customer satisfaction
Provided structured feedback and coaching recommendations
Identified process gaps and supported service improvement initiatives

Customer Service Representative | ----------
Qualfon Philippines, Inc. (Telecommunications Account)

Delivered phone-based customer support for inquiries, complaints, and order-related issues
Managed high call volumes while maintaining professionalism and efficiency
Assisted customers with order tracking, placement, and returns
Ensured consistent service quality and accurate issue resolution

Admin Assistant | ----------
E-cool Philippine Services Corp (Refrigeration and Air-conditioning Services)
Managed customer inquiries via phone and administrative channels
Resolved issues through investigation and data verification
Maintained digital and physical records with accuracy and organization
Supported documentation and office coordination tasks