Virtual Assistant - Real Estate

• Spearheaded the design and implementation of a 120-seat call center in Manila, overseeing the installation of IT infrastructure, telephony systems, and workplace setup. • Developed and enforced standard operating procedures (SOPs), including call handling protocols, escalation processes, and quality assurance metrics. • Monitored project budgets, achieving a 15% reduction in operational costs through efficient resource allocation. • Provided Level 2 technical support for clients across the US, Europe, Australia, and New Zealand, resolving 95% of issues within SLA timelines.

• Function as L2 support responsible for recreating difficult issues, analyzing root causes, write codes if required, coordinate with engineering if design flaws, then pass the solution to Level 1 support. • Provided Level 1 support to technical issues on routers, modems, computers, switches, wireless devices, smart devices, and traditional legacy systems

• Designed and implemented IT connectivity solutions for banks, corporate offices, and branch networks, improving operational efficiency by at least 25%. • Built and maintained servers, routers, switches, and data centers, ensuring seamless IT operations. • Led enterprise-wide IT projects for clients such as Bank of Tokyo-Mitsubishi, Starhub Telecoms, and National University of Singapore, delivering projects on time and within budget. • Defined service level agreements (SLAs) and key performance indicators (KPIs), ensuring high client satisfaction and operational excellence.

* Facilitated over 25+ successful real estate transactions, including property sales, leases, and acquisitions. * Drafted, reviewed, and executed legal contracts, ensuring compliance with local regulations. * Supervised a team of real estate salespersons, providing training and guidance to improve sales performance. * Built and maintained a robust network of clients, resulting in increase in annual sales revenue. * Process Real Estate Lan Titling, Extra-Judicial Settlement, Partitioning/Subdivision of Land, help draft Trust and Donations

• Led the design and implementation of a state-of-the-art data center for the Ministry of Interior, ensuring 99.9% uptime and robust disaster recovery capabilities. • Designed and commissioned backup sites located 500km away, ensuring business continuity in case of emergencies. • Lead a team of 20+ engineers, overseeing daily operations, training, and performance evaluations. • Conducted regular audits of third-party vendors, ensuring compliance with SLAs and optimizing vendor relationships. • Presented strategic updates to senior management, including emerging technologies and cost-saving measures.