IT Specialist | Help Desk & Technical Troubleshooting

Overview

Looking for full-time work (8 hours/day)

at $4.69/hour ($909.09/month)

Bachelor's degree

Last Active

June 3rd, 2026 (4 days ago)

Member Since

January 28th, 2025

Profile Description

Entry-level IT Specialist with hands-on experience providing technical support, troubleshooting hardware and software issues, and assisting users in educational environments.

With hands-on experience supporting 90+ computer units and providing IT support to faculty, staff, and students at Northern Mindanao Colleges, I bring reliable technical expertise and a customer-focused approach to every project.

- Technical Support - troubleshoot hardware issues (computers not starting, printer problems) and software crashes
- Help Desk Support - respond to user inquiries via email, chat, or remote desktop
- Software Installation & Setup - configure Microsoft 365, Google Workspace, and business applications
System Administration - manage user accounts, enrollments, and access permissions
- User Training - teach your team how to use software and systems effectively
- Network Troubleshooting - resolve connectivity issues and basic network problems
- IT Maintenance - monitor and maintain computer systems and equipment


MY EXPERIENCE:

- IT Support Intern | Northern Mindanao Colleges, Inc.
- Maintained and supported 90+ computer units across college and high school departments
- Provided technical support to 60+ faculty members, staff, and students
- Resolved hardware issues (computers not starting, printer configurations, network connectivity)
- Administered RBCTech enrollment system - managed student enrollments and user accounts
- Trained instructors on how to use RBCTech system and Google Classroom
- Troubleshot Microsoft 365, Gmail, Outlook, and Google Classroom issues
- Used AnyDesk for remote troubleshooting and support
- Handled software crashes, email problems, and system configurations
-Developed and deployed functional systems including a CSG System — handled system design, database management, and testing


TECHNICAL SKILLS:

- Operating Systems: Windows 11, 10 and Linux Ubuntu
- Software: Microsoft 365, Google Workspace (Gmail, Google Classroom), Outlook
- Systems: RBCTech enrollment system, school administration platforms
- Remote Tools: AnyDesk
- Support Areas: Hardware troubleshooting, printer setup, network connectivity, email configuration, user training


EDUCATION:

Bachelor of Science in Information Technology (NORMI) Northern Mindanao Colleges, Inc.
Information and Communications Technology (CCNHS) Cabadbaran City National Highschool


WHY WORK WITH ME:

- Proven experience supporting 90+ workstations and 60+ users
- Fast learner - I adapt quickly to new tools and systems
- Reliable communicator - I respond promptly and keep you updated
- Detail-oriented - I document issues and solutions thoroughly
- Available 8 hours/day, flexible with your timezone
- Fluent in English (written and spoken)

I'm committed to being a reliable long-term IT partner you can count on — so you can focus on growing your business stress-free