WFM Specialist Capman Forecasting Interim

Integrity driven person.

Real time engagement with the Co Client via Concall and various means of communication . Unparralel support within avenues that needs remediation and rectification... Damage management controlled Action planning.

Cost mitigation on net margins and scalewide optimization of resources ( 3 legged tool lean six sigma way). SMART Cost utilization via SOW and Pricing (Case Study used for lean six sigma) Sustainable Market wise Asset utilization Resource capable Time and Motion (market trend) I've been hand picked for a Business Consultant way back with EXL but I opted not to burn bridges hence I continue to grow as a Capman. Been a WFM Specialist with CHG opted to complete the project in 3 months time. Target of 8 months completion. 16 years on BPO 12 years with WFM 9 years with Forecasting and Scheduling 7 years with Capman and Forecasting Interim 5 years with Client Relation Interim. Honorarium AIGPE Lean Six Sigma Black Belt. Mentorship Certified Leading Leaders Certified

Scheduling for inhouse for 900 employees onshore. Handling scheduling concern and corrections to avoid violations. (Labor Law). Scheduling pattern for shift bid shells and OU accounting. Foundation skill being a WFM.

11 years with WFM ECP planning Certified Long term and short term forecasting profound certified WFM tools Familiarization Nice IEX EWFM GENESYS Bluepumpkin Verint impact 360 AVAYA CMS ACEYUS Tableau MS office.