Twinkle

Fraud and Claims Associate Manager

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $4.73/hour ($909.09/month)

Associates degree

Last Active

November 10th, 2025 (229 days ago)

Member Since

September 11th, 2024

Profile Description

I am an experienced manager leading around 20 people and I am very receptive to feedback to help myself and the team improve the performance. I ensure that there is a clear communication between my tea ---------- mbers and others. Critical thinking is one my strengths wherein I can easily make decisions to help with process changes. I can manage my time to ensure that all task are done based on within the deadline by organizing them according to their urgency. I am very keen to details and ensure that all processes are followed to avoid risk. I also trained and unskilled my tea ---------- mbers on my own to ensure that they are able to meet their goals. I can easily adapt to changes. I also have experiences in doing final interview for applicants to ensure that we are able to select the best talents. I can also analyze simple data so I can use them when creating action plans. I am confident on discussing topics that are given to me even with a short notice.

Top Skills

Coaching

Experience: 5 - 10 years

Office and Administration » Email Management

Experience: 10+ years

Office and Administration » Adaptability

Experience: 10+ years

Office and Administration » Communication

Experience: 10+ years

Office and Administration » Decision Making

Experience: 10+ years

Office and Administration » Time Managment

Experience: 10+ years

Coaching » Training and Development

Experience: 2 - 5 years

Office and Administration » Team Collaboration

Experience: 2 - 5 years

Office and Administration » Team Leadership

Experience: 2 - 5 years

I am working for a team lead and managerial role for at least 5 years. Supervise Customer Service Representatives in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer service Make daily supervisory and tactical decisions and resolve issues related to customers and colleagues, as well as staffing requirements under direction of customer service management, leveraging interpretation of policies and procedures Collaborate and consult with internal partners, relationship managers, and colleagues to ensure customer satisfaction Interact directly with external customers Manage allocation of people and financial resources for customer service Mentor and guide talent development of direct reports and assist in hiring talent

Office and Administration » Teamwork

Experience: 2 - 5 years

Professional Services » Forex Trading » Risk Management

Experience: 10+ years

Other Skills

Customer Support » Customer Service

Experience: 10+ years

Basic Information

Age: 37

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 104: DISC
Dominance: 37
Influence: 21
Steadiness: 29
Compliance: 13: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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