Grace
Real Time Specialist/Collections Specialist / Customer Service Representative/Email
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $2.96/hour ($560.00/month)
Bachelors degree
Last Active
June 16th, 2026 (yesterday)
Member Since
June 13th, 2024
Profile Description
Applying the things that I have learnt in my 7 -8 years of experience.
I am driven, organized, self- motivated, and effective at using what I
have learnt to devise an efficient method of training while focusing
the needs of each of the participant. I specialize in fast-paced and
high-pressure work environments. Adept at developing custom
training programs working with large groups and working under
pressure.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Provided timely and accurate responses to customer inquiries via email. Demonstrated strong written communication skills and attention to detail. Consistently met or exceeded response time and quality targets.
Customer Support » Chat Support
Experience: 2 - 5 years
Delivered outstanding customer service through live chat channels. Resolved inquiries, provided product support, and ensured customer satisfaction. Proficient in multitasking, problem-solving, and maintaining professionalism in written communication.
Customer Support » Customer Service
Experience: 2 - 5 years
Provided exceptional customer service while effectively managing collections processes. Handled customer inquiries, negotiated payment arrangements, and ensured compliance with regulations. Proficient in problem-solving, communication, and maintaining accurate documentation.
Other Skills
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
Led and mentored a team of chat support agents to deliver exceptional customer service. Provided guidance, resolved escalations, and optimized team performance. Proficient in team management, problem-solving, and maintaining high-quality service standards.
Human Resources » Workforce Management
Experience: 1 - 2 years
Monitored and optimized real-time performance metrics to ensure efficient workforce utilization. Utilized workforce management tools to adjust staffing levels and meet service level agreements. Proficient in data analysis, communication, and problem-solving in dynamic operational environments.
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Taguig, Taguig
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.