Jhoana
Ecommerce & Customer Support VA | Shopify, Walmart, Guest Support, Banking & Mor
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.96/hour ($960.00/month)
Associates degree
Last Active
July 21st, 2026 (4 days ago)
Member Since
February 3rd, 2024
Profile Description
I am a reliable customer support and virtual assistant professional with experience handling e-commerce, banking, mortgage, and customer service operations for international clients. I specialize in providing professional support through
I have experience with Shopify, Walmart support, Jira ticketing, order tracking, refunds, guest communication, and resolving customer concerns efficiently. My background in banking and mortgage accounts helped me develop strong attention to detail, account management skills, problem-solving abilities, and professionalism in handling sensitive customer information.
I am also interested in guest support and short-term rental operations, including reservation assistance, guest communication, booking coordination, and customer experience management.
I am highly adaptable, organized, and comfortable working in fast-paced remote environments. My goal is to help businesses improve customer satisfaction, daily operations, and client retention through reliable and quality support.
My Core Skills:
• E-commerce Customer Support
• Aspiring Shopify Support V.A
• Walmart Marketplace
• Guest Communication
• Airbnb/Short-Term Rental Support
• Banking & Mortgage Support
• Jira Ticketing System
•
• Order Tracking
• Refunds & Returns
• CRM Tools
• Administrative Support
• Customer Retention / SMM
Top Skills
Marketing » Email Marketing
Experience: Less than 6 months
Email marketing campaign using klaviyo, mailchimp also SMS
Customer Support » Mortgage
Experience: Less than 6 months
Knowledgeable about the roles and tools
Customer Support » Customer Service
Experience: 5 - 10 years
Face to face handling customer service and Corporate job in bpo as customer service representative.
Other Skills
Marketing » CRM » HubSpot CRM
Experience: Less than 6 months
Marketing » Social Media Management
Experience: 1 - 2 years
Ready to elevate your customer service experience or enhance your social media presence? Contact me today to discuss how I can contribute to your business's success!
Real Estate » Appointment Setting
Experience: Less than 6 months
Customer Support » Sales Support » Lead Generation
Experience: Less than 6 months
Marketing » CRM » Salesforce
Experience: 1 - 2 years
E-Commerce » Product Research
Experience: 1 - 2 years
Research . data Collection, And Data Entry
Real Estate » Short Term Rentals » Airbnb
Experience: Less than 6 months
Customer Support » Healthcare
Experience: 6 months - 1 year
Office and Administration » Data Entry
Experience: Less than 6 months
Office and Administration » Problem Solving
Experience: 1 - 2 years
Office and Administration » Data Management
Experience: 6 months - 1 year
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Valenzuela
- Tests Taken
- IQ
- Score: 93
- DISC
- Dominance: 26%
- Influence: 15%
- Steadiness: 33%
- Compliance: 26%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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