Christopher

Customer Support II / Email, Chat/ Zendesk, Freshdesk (Phone

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.78/hour ($727.26/month)

Bachelors degree

Last Active

May 30th, 2026 (16 days ago)

Member Since

December 9th, 2023

Profile Description

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Customer Service Specialist with 5+ years of experience supporting international customers across e-commerce, subscription services, video streaming platforms, car rental, and carrier services. Experienced in multi-channel customer support through email, chat, and phone, with a strong background in handling high-volume ticket queues (60–100 interactions daily). Proficient in CRM and ticketing platforms such as Zendesk and Freshdesk, focusing on issue resolution, customer retention, QA standards, and SLA compliance. Proven track record of meeting performance metrics—recognized as overall Top 3 Performer in 2024 and selected as a Subject Matter Expert (SME) and Quality Apprenticeship candidate, contributing to onboarding, coaching, and knowledge sharing
to improve team performance.

Top Skills

Marketing » CRM » Zendesk

Experience: 2 - 5 years

Handling Tickets via e-mail and chat correspondence. Applying Macro fitting the situation and resolution that automates reporting and status submission. Submitting tickets in proper status (Solve, Pending, Open, On-hold) Completing forms and fields for back end reporting

Customer Support » Email Support

Experience: 2 - 5 years

Other Skills

Marketing » CRM » Freshworks CRM

Experience: Less than 6 months

Handling Tickets via e-mail and chat correspondence Applying Canned Responses fitting the situation and resolution that automates reporting and status submission Submitting tickets in proper status (Resolve, Pending) Creating "Parent and Child" ticket for escalation Completing ticket properties for back end reporting

Customer Support » Sales Support » Account Retention

Experience: 2 - 5 years

Providing alternative like pausing or changing frequency. Determining main friction or issue that prompted cancellation Offering discounts, gift codes etc Educating renewal whenever ready to return

Customer Support » Phone Support » English Speaking

Experience: 1 - 2 years

Customer Support » Customer Service

Experience: 5 - 10 years

Office and Administration » Google Workspace

Experience: Less than 6 months

Basic Information

Age: 39

Gender: Male

Website: Sign Up with Pro Account to View

Address: Malabon

Tests Taken: IQ
Score: 116: DISC
Dominance: 26
Influence: 29
Steadiness: 24
Compliance: 21: English
C2(Advanced/Mastery)