IT Support and Quality Assurance Specialist professional with experience in service desk operations, customer support, and process improvement. Skilled in virtual assistance tasks,
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: Less than 6 months
Managed high-volume email and ticket communications, ensuring timely responses and proper escalation in service desk operations.
Experience: Less than 6 months
Experienced in administrative support, customer communication, and handling service requests in fast-paced IT/service desk environments.
Experience: Less than 6 months
Built simple automation workflows including triggers, filters, paths, and AI-assisted steps to streamline processes.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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