Experienced CSR w/ backgound in Sales & B2B level of support

Overview

Looking for full-time work (8 hours/day)

at $4.16/hour ($800.00/month)

Bachelors degree

Last Active

October 12th, 2024 (623 days ago)

Member Since

August 29th, 2023

Profile Description

Reliable, adaptable, keen attention to details, can work on a fast-paced environment - Those are some words to describe how dedicated I am on my field.

Hello! I might be the one you're looking for :)

I'm a Bachelor of Arts in Mass Communications graduate, and has more than 6 years of experience in the field of Customer Service. I've been an email, chat support and ad campaign evaluator for one of the coolest music streaming apps in the world, where I was also consistently part of the top advisors for several quarters. Moreover, I had almost a year of experience as a Sales Associate, and had been on top of the list as their Voice of the Customer monster, for obtaining the highest customer satisfaction percentage.

Being in this industry for quite a while, I must say that creating the best and one of a kind customer experience is my forte.

SKILLS
• Customer care expert
• Excellent communication skills
• Email and chat communication
• Inbound and outbound call handling
• Social media administration
• Photo/video editing
• Content creation
• Basic label/logo/business card designs
TOOLS
Writing/Presentation creation
• MS Word / Google Docs
• MS Excel / Google Sheets
• MS PowerPoint / Google Slides
• Adode PDF
Client-facing tools
• Salesforce CRM
• LivePerson CRM
• LiveEngage CRM
• JIRA
• Zoho
Photo/video editing/Content creation
• Canva
• Adobe Lightroom
• Adobe Premier (basic)
• Capcut
Professional communication tools
• LinkedIn
• Slack
• Google Meet
• Microsoft Outlook
• Zoom
• Viber
Social media handles
• Facebook
• Instagram
• Twitter
• TikTok
• Youtube