Customer/Technical Support / Marketing/Data analyst

I've been in the industry of Customer support mainly using the English language.

I have an advanced skill on this since I've been working with chargebacks or merchant disputes for the largest bank in the US. I review documents which merchant submits to counter the customers claim. I would let the merchant know what documents are needed to win such a claim and how to prevent such disputes or chargebacks in the future.

I have over 10 years of experience in phone support, providing customer-facing and merchant-facing assistance across various industries. I am skilled in handling inbound and outbound calls, resolving customer concerns, troubleshooting issues, processing requests, and delivering professional support in fast-paced environments. My experience includes building strong client relationships, managing escalations, maintaining accurate records, and ensuring high levels of customer satisfaction. I am confident in communicating with diverse customers and merchants while providing efficient, solution-oriented service with professionalism and empathy.

I have intermediate experience using Zoho CRM and HubSpot for customer relationship management, lead tracking, sales pipeline management, and client communication. I am comfortable managing contacts, creating reports, automating basic workflows, organizing customer data, and supporting marketing and sales activities. I have experience using these platforms to improve team productivity, maintain accurate records, and streamline day-to-day business operations.

I have intermediate experience using Zoho CRM and HubSpot for customer relationship management, lead tracking, sales pipeline management, and client communication. I am comfortable managing contacts, creating reports, automating basic workflows, organizing customer data, and supporting marketing and sales activities. I have experience using these platforms to improve team productivity, maintain accurate records, and streamline day-to-day business operations.

I have intermediate experience in social media management, including creating and scheduling content, managing social media accounts, engaging with audiences, and monitoring platform performance, since I have my own Facebook page for when I stream my gaming sessions and online selling before. I am familiar with developing content strategies, responding to customer inquiries, tracking analytics, and maintaining brand consistency across platforms such as Facebook, Instagram, LinkedIn, and TikTok. I can support marketing efforts by increasing audience engagement, organizing campaigns, and helping grow online presence.

I was a Technical Support for a US and UK Telco for about 2 years.

I've been dealing with data as well for the last 5 years and Excel is mainly one of the major tools that we use.