Workforce Management professional with 5+ years of progressive experience in forecasting, scheduling, real-time monitoring, and capacity planning. Proven ability to lead WFM teams, optimize staffing strategies, and improve service levels in fast-paced BPO environments. Skilled in data analysis, stakeholder collaboration, and driving operational efficiency.
Experience: 2 - 5 years
In my line of work I have experienced as well in data entry by collating data from our reports to create a new report for example creating a trend
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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