Software Engineer | QA & IT Systems Specialist | Social Media Manager

I provide hands-on technical support for hardware, software, network, operating system, account, and peripheral-related issues. I am experienced in identifying root causes, applying practical fixes, installing drivers and applications, replacing or upgrading components, and assisting users with clear instructions. I can work independently and document recurring issues for future troubleshooting.

I have handled day-to-day IT systems administration for business operations, including endpoint monitoring, operating system installation, user account support, network troubleshooting, hardware maintenance, software deployment, and IT asset management. I also monitor storage, internet connectivity, device performance, and technical incidents to help maintain reliable workplace operations.

I have managed social media accounts and digital projects across multiple platforms, including Facebook, Instagram, X/Twitter, Reddit, Pinterest, Medium, Substack, Quora, and other online communities. My experience includes content planning, publishing, audience research, community engagement, customer communication, lead generation, performance monitoring, and coordinating project-based campaigns according to client goals.

- Experienced professional specializing in advertising. - Proven track record in crafting and implementing effective product promotion strategies. - Background in advertising with a focus on optimizing visibility and engagement on the Amazon platform. - Proficient in data entry, ensuring efficiency and accuracy in all tasks. - Seeking Full Time opportunities to apply expertise and drive impactful results in e-commerce advertising.

● Participate in all stages of the software development lifecycle, from requirements gathering to deployment and maintenance. ● Conduct code reviews to ensure code quality, adherence to coding standards, and best practices. ● Debug and troubleshoot issues and implement solutions to address them. Led as Project Manager for a capstone project focused on Sanitation and Waste Disposal: Automated Trash Bin - Successfully presented and directed a team in developing an innovative machine learning solution. - Demonstrated effective leadership skills in guiding the project team towards successful outcomes. - Oversaw the integration of machine learning technologies into the development of an automated trash bin. - Successfully presented the project, showcasing its relevance and potential impact on garbage collection services. - Managed the capstone project, highlighting a commitment to driving advancements in sanitation and waste disposal through technology.

I have experience performing functional, regression, usability, compatibility, and user-flow testing for web and software applications. I document defects with clear reproduction steps, expected and actual results, screenshots, and supporting details. I also validate fixes, conduct release checks, and collaborate with developers to improve application functionality and user experience.

I have supported e-commerce operations involving product research, supplier coordination, product listings, order processing, customer communication, fulfillment monitoring, and basic performance analysis. I am comfortable managing multiple operational tasks while ensuring that customer concerns and order-related issues are handled efficiently.

I have coordinated remote and project-based work involving content, social media, e-commerce, technical tasks, and online operations. My experience includes organizing deliverables, setting priorities, tracking deadlines, communicating updates, monitoring performance, and coordinating with team members or clients. I am comfortable handling several projects under flexible and results-based schedules.

I develop and maintain responsive web pages using HTML, CSS, JavaScript, ASP.NET MVC, and CMS-based platforms. My responsibilities include implementing approved layouts, fixing visual and functional issues, testing pages across different screen sizes, maintaining existing websites, and coordinating with designers, developers, and stakeholders during implementation and QA.