Executive Real Estate Virtual Assistant & Customer Service

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

March 14th, 2025 (yesterday)

Member Since

March 30th, 2023

Profile Description

I am a customer-first professional with a strong background in customer service, sales, administrative support, and virtual assistance. With 2+ years of experience handling phone, chat, and email support, I specialize in delivering high-quality assistance, resolving concerns efficiently, and ensuring customer satisfaction. My ability to manage multiple tasks, stay organized, and adapt to new tools makes me an effective Virtual Assistant as well.

What I Bring to the Table:

1. Customer Satisfaction & Retention – Maintained a 95%+ CSAT score, consistently exceeding performance benchmarks.
2. High-Volume Call & Chat Handling – Managed 50–70 customer inquiries per day, ensuring accurate and timely resolutions.
3. Sales & Lead Conversion – Achieved 160+ successful conversions per shift at Carenet Healthcare.
5. CRM & Data Management – Skilled in Zoho, Zendesk, and Upgrade to see actual info, ensuring seamless client interactions and accurate documentation.
6. Research & Verification Expertise – Conducted 100?curate employment and education verifications to support compliance and hiring processes.
7. Process Optimization & Compliance – Exceeded QA metrics for adherence, communication quality, and resolution efficiency.
8. Virtual Assistant Expertise – Strong email & calendar management, appointment scheduling, data entry, and administrative support to help businesses stay organized and efficient.
9. Tech-Savvy & Quick Learner – Comfortable using various online tools, CRMs, project management software, and communication platforms for remote work.
10. Time Management & Multitasking – Ability to handle multiple priorities efficiently, ensuring tasks are completed on time with accuracy.

I am passionate about building meaningful customer relationships, improving operational workflows, and providing reliable virtual assistance to businesses. I am currently seeking opportunities in Customer Service, Sales, Virtual Assistance, Administrative Assistance, and CRM/Data Management where I can leverage my skills to drive exceptional results.

Let’s connect and explore new opportunities together!