Mary

STR VA | Guest Experience | Customer Support

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Overview

Looking for full-time work (8 hours/day)

at $4.16/hour ($800.00/month)

Associates degree

Last Active

April 20th, 2026 (67 days ago)

Member Since

March 24th, 2023

Profile Description

I am a results-driven Customer Support & Subject Matter Expert with over 9 years of multichannel support for top-tier platforms such as Airbnb, eBay, and Orbitz (Expedia). My Airbnb tenure includes 3 years as a Resolutions I & II Case Manager, handling complex guest/host disputes. I am also part of Dedicated Managed Host Team and provided top-notch support to our Super Host line ensuring prompt issue resolution. As an Airbnb Subject Matter Expert for 1 year, I performed administrative tasks such case audits, scheduled Tea ---------- etings and weekly KPI reporting.
What I Can Help You With:
- Supporting Airbnb operations: Host Support & Account Optimization, Host Onboarding & Offboarding Assistance and Complex Case & Dispute Resolution
- Travel Booking & Reservation Support: Booking Management, Issue Resolution & Escalation Management, Multichannel Support (Phone, Chat, Email)
- Administrative Support: Efficient Calendar & Meeting Management, Data Entry & Reporting, Project & Process Coordination
- Proficient in using Google Workspace, Slack, Excel and Notion
Ready to streamline your property management operations and deliver exceptional customer support? Let's discuss how I can optimize your host experience, resolve guest issues quickly, and keep your properties running smoothly---message me now to get started!

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

Real Estate » Short Term Rentals » Airbnb

Experience: 2 - 5 years

Office and Administration » Calendar Management

Experience: 1 - 2 years

Other Skills

Office and Administration » Data Entry

Experience: 5 - 10 years

Office and Administration » Email Management

Experience: Less than 6 months

Office and Administration » Travel Planning » Amadeus

Experience: 2 - 5 years

Office and Administration » Google Workspace

Experience: 2 - 5 years

Real Estate » Short Term Rentals » HostAway

Experience: Less than 6 months

Basic Information

Age: 32

Gender: Female

Website: Sign Up with Pro Account to View

Address: Cebu, Cebu

Tests Taken: IQ
Score: 115: DISC
Dominance: 0
Influence: 0
Steadiness: 0
Compliance: 0: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”