I once worked a full shift handling back-to-back customer concerns. Booking issues, billing disputes, last-minute changes
and every single one was resolved before the day ended.
That's not just efficiency. That's the kind of reliability I bring to every role I take on.
Hi, I'm Lovely a Customer Service and Admin Support professional from Cebu City, Philippines.
I don't just complete tasks. I take ownership of them. Whether it's managing a flooded inbox,
keeping records spotless, or making sure every client concern gets a real response. I show up,
and I follow through.
What I can do for your business:
-
- Customer support via
- Data entry and record keeping — accurate every time
- Lead research and contact verification
- Outreach campaign management and tracking
- Calendar and appointment scheduling
I've worked at Teleperformance handling hotel bookings and billing concerns via CRM, and managed bulk
Tools: Google Workspace, MS Office, Canva, Salesforce, Slack, Trello, Notion, Zoom,
I don't need micromanaging. I don't need reminders. I just need the task and I'll get it done.
Full-time | Mon-Fri | GMT+8 | Cebu, PH
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 6 months - 1 year
Managed bulk email outreach campaigns for an Australian client on Upwork — handling multiple contact lists, tracking responses, and maintaining organized records. Also handled customer concerns at Teleperformance (Hotel Engine Account) via CRM — resolving booking issues, billing disputes, and reservation changes through professional written communication. Known for timely, accurate, and well-organized email correspondence across remote work settings.
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Conducted targeted lead research and contact verification to build accurate prospect lists for email outreach campaigns.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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