Customer Support & Technical Support VA | E-commerce, Help Desk| 10+ Years Exper

Experienced Technical Support Specialist with a strong background in telecommunications (US and AU clients). Skilled in domain and website management, basic website troubleshooting, SEO, and email marketing. Proficient in Office 365 and Google Workspace, with a proven ability to deliver efficient remote support and ensure client satisfaction.

Experienced Customer Service Specialist with a background in US telecommunications, website hosting (products and services), and eCommerce support for hair styling tools. Skilled in handling customer inquiries, technical troubleshooting, and providing high-quality service across multiple platforms.

Over a year of experience managing Shopify-based eCommerce operations for a hair styling tools brand, including order processing, product updates, customer support, and store maintenance.

Over a year of experience managing Facebook and Instagram DMs and comments through Meta Business Suite, ensuring timely responses, maintaining brand voice, and fostering positive customer engagement.

I also apply research skills to go beyond basic support, ensuring comprehensive solutions that truly help customers. Skilled in remote work, problem-solving, and delivering excellent customer service.

Tech-savvy and adaptable, I quickly learn new systems and tools to deliver efficient, high-quality support remotely.

Over a year of experience using Zendesk as a Customer Service Representative for a hair styling tools brand, managing order status, refunds, cancellations, returns, order and address changes, and chargebacks while ensuring excellent customer satisfaction.

Gained basic knowledge of email marketing, assisting clients with campaigns, configurations, and related support. Skilled in troubleshooting, problem-solving, and working remotely.

Social Media Support – Basic experience in managing and scheduling social media content, gained through assisting clients with website hosting, email marketing, and online presence. Tech-savvy and quick learner, able to adapt to new platforms and tools while providing organized and reliable support.

Over 3 years of experience in email support for an Australian telecommunications company using TPG’s proprietary software, and for an eCommerce brand specializing in hair styling tools using Zendesk. Skilled in handling customer inquiries, troubleshooting, and providing efficient, professional assistance.