Customer Support Manager | E-commerce Operations & Team Leadership | Shopify | H

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Overview

Looking for full-time work (8 hours/day)

at $9.25/hour ($1,792.00/month)

Bachelors degree

Last Active

June 5th, 2026 (yesterday)

Member Since

October 17th, 2022

Profile Description

I’m Gerald Santiago, a customer service professional with over 10 years of experience in remote support, e-commerce operations, and team leadership. Most recently, I led the customer service department at Vitruvian, where I managed order fulfillment, CRM automation, and performance optimization using platforms like Shopify, HubSpot, Stripe, Notion, Borderless360, and Linear.
I specialize in:
- Leading high-performing remote support teams
- Creating scalable workflows to reduce response times
- Improving customer satisfaction and retention
- Using data to drive process improvements and team efficiency
I’m highly adaptable, tech-savvy, and thrive in fast-paced environments. Whether handling tickets, implementing new tools, or coaching agents, I bring focus, accountability, and care to everything I do.

Top Skills

Customer Support » Phone Support

Experience: 10+ years

Customer Support » Customer Service

Experience: 10+ years

Customer Support » Customer Relationship Management

Experience: 2 - 5 years

Other Skills

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

Customer Support » Email Support

Experience: 10+ years

Basic Information

Age: 39

Gender: Male

Website: Sign Up with Pro Account to View

Address: SAN PASCUAL, Batangas

Tests Taken: DISC
Dominance: 48%
Influence: 28%
Steadiness: 11%
Compliance: 15%

Government ID: Sign Up with Pro Account to View

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