Results-driven E-commerce Operations and Customer Service Virtual Assistant with 10+ years of experience supporting international clients across e-commerce, logistics, and telecommunications. Currently specializing in carrier relations, order management, and customer support, with a strong ability to manage the full order lifecycle—from pre-purchase inquiries to post-delivery resolution. Known for bridging customers, carriers, and internal teams to ensure smooth operations, accurate data management, and high customer satisfaction. Brings a proven background in team leadership, process improvement, and CRM-driven workflows in fast-paced, remote environments.
Experience: 1 - 2 years
Order Processing Management
Experience: 10+ years
Both chat and email support
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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