Quality Specialist,recruitment coordinator, customer service

Overview

Looking for part-time work (4 hours/day)

at $4.79/hour ($464.00/month)

College Undergrad

Last Active

July 22nd, 2026 (yesterday)

Member Since

May 16th, 2022

Profile Description

With over six years of professional experience as a customer-centered representative and quality assurance specialist, I’ve handled calls, chats, and emails from customers ranging from feedback to those asking for highly complex assistance for the former and analyzing these channels of interaction (calls, chat, and email), running metrics analysis, devising workflows for the operations department, spearheading calibration sessions with the client and much more for the latter, setting an appointment and doing some admin task. I’m confident that my adaptability, hands-on approach, and attention to detail attitude would make me a perfect fit for the team.
I experienced working as a Quality Assurance Specialist for Teletech serving DoorDash, I manage quality audits daily and execute top-tier excellence when it comes to the quality of my work. Over the past years, I’ve assisted the department in formulating a consumer-centric workflow that is beneficial not just to DoorDash but to their customers and the people who work for them (we call them Dashers). Adding to that, I consider myself a driving force for my department’s cooperation with the operations team, ensuring that our agents are always aiming for the best when it comes to customer service. On a monthly basis, our agents are almost all the time receiving kudos for their work from the customers and the clients themselves which uplifts our spirits and drives the work that we do.
My most recent role was Research Participant Coordinator. I manage to meet with the researcher and discuss their study details. My task is to look for participants for their study, I phone screen them and set their schedules. I am also creating a Google Meet appointment for them.