STR Operations Assistant | Certified Bookkeeper | Certified Quickbooks ProAdviso

• Manage Airbnb listings, including pricing, availability, and guest communication. • Coordinate bookings and ensure smooth check-ins and check-outs. • Handle guest inquiries, reviews, and maintain high customer satisfaction.

• Handle customer inquiries via email, chat, and messaging platforms. • Resolve customer issues and complaints in a professional and timely manner. • Provide product/service information and support. • Maintain and update customer records and tickets. • Ensure high customer satisfaction through clear communication and problem-solving.

• Enter and update data accurately in Excel, Google Sheets, and CRM systems. • Maintain and organize customer records and databases. • Perform data checking and validation to ensure accuracy. • Generate daily reports using Excel. • Assist with QuickBooks data entry for invoices and expenses. • Organize digital files and documentation.

‣ Record and maintain financial transactions using QuickBooks, ensuring all data is accurate and up to date. ‣ Manage accounts payable and receivable, including invoice creation, sending, and payment tracking. ‣ Track and categorize company expenses for reporting and analysis. ‣ Perform bank reconciliations and verify financial records to ensure accuracy. ‣ Generate basic financial reports and statements to support business decisions. ‣ Assist with audit preparation by organizing financial documents for review. ‣ Maintain organized digital financial records to support efficient bookkeeping processes. ‣ Use Excel to create spreadsheets, track expenses, generate charts, and support reporting. ‣ Communicate with vendors and clients professionally via email, ensuring timely payments and updates.

• Respond professionally to client inquiries and payment follow-ups.

• Use formulas, pivot tables, and charts for reporting, analysis, and tracking expenses.

• Track payment deadlines, appointments, and important financial dates.

•Organize tasks and projects using Trello boards, lists, and cards • Assign tasks, track progress, and update project statuses • Collaborate with team members to ensure timely project completion

• Create and maintain websites using WordPress CMS. • Update content, plugins, and themes to ensure functionality. • Optimize website layouts for user experience and responsiveness.

• Manage email communications for invoices, payments, and vendor/client coordination.

• Create visually appealing graphics using Canva. • Design social media posts, banners, and promotional materials. • Maintain brand consistency across all visual designs.

•Track tasks and organize bookkeeping workflow efficiently.

• Record financial transactions using QuickBooks. • Manage accounts payable and accounts receivable. • Create and send customer invoices. • Track and categorize business expenses. • Perform bank and account reconciliations. • Maintain organized and accurate financial records.