I am a self-starter professional with a strong foundation built over 10 years in the call center industry, specializing in sales, retention, technical support, and customer service. Throughout my career, I’ve consistently delivered high-quality support, resolved complex issues, and maintained strong client satisfaction. My performance in these roles led to multiple promotions and leadership opportunities, including serving as a Subject Matter Expert (SME), where I guided teams, supported escalations, and contributed to training and performance development.
Since 2020, I’ve been working from home, further strengthening my ability to work independently, stay organized, and manage responsibilities with minimal supervision. Beyond customer support, I bring solid experience in administrative work, account management, team leadership, reporting, and process optimization ensuring smooth operations and efficient workflow management.
I hold a BSBA in Human Resource Development, which has equipped me with strong foundations in people management, organizational behavior, and HR processes - skills that complement my hands-on professional experience.
I’m adaptable, detail-oriented, and committed to supporting businesses by providing reliable, professional service and helping teams achieve their goals.
Open to full-time or part-time opportunities.
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 5 - 10 years
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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