Assisted customers with basic technical issues, guided step-by-step troubleshooting, and escalated complex cases when necessary. Experienced in diagnosing common system and account-related problems.

Managed high volumes of emails, responded to inquiries, sorted priorities, and ensured timely and accurate responses.

Handled customer inquiries, complaints, and requests through chat, email, and voice support. Maintained professionalism while resolving issues efficiently and ensuring customer satisfaction.

Searched and gathered accurate information to support customer needs, troubleshooting steps, and internal task requirements.

Accurately encoded and updated customer information, transactions, and case details in internal systems. Ensured high attention to detail and minimal errors in records.

Performed general admin tasks such as organizing files, updating records, managing schedules, and supporting daily operational needs.

Processed customer orders, verified details, and ensured proper handling from entry to completion while minimizing errors and delays.

Used customer relationship management systems to track cases, update customer information, and monitor ticket progress.

Communicated clearly and professionally with customers and team members through verbal and written channels.

Used Google tools for documentation, data tracking, reporting, and communication in daily work tasks. Microsoft Office (Word, Excel)

Maintained fast and accurate typing speed for chat support, documentation, and data entry tasks.