Ella

Executive Assistant | Customer Service Representative | eCommerce VA | Insurance

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($960.00/month)

Bachelors degree

Last Active

July 25th, 2026 (2 days ago)

Member Since

July 31st, 2021

Profile Description

Hi, I’m Ella — a reliable Virtual Assistant with hands-on experience in customer service, admin support, eCommerce, and insurance operations.

I handle email and chat support, customer inquiries, billing concerns, order processing, refunds, and CRM updates with accuracy and fast turnaround. I’m experienced in managing high-volume tickets, escalations, and reseller support across platforms like Shopify, Amazon, and eBay.

I also support backend operations such as calendar management, data entry, bookkeeping, policy updates, claims, and cancellations.

Tools I’ve used: Freshdesk, Freshchat, Google Workspace, Trello, Zapier, and more to mention.

I’ve worked with AU and US-based companies, so I’m familiar with international clients and workflows.

Let’s connect and see how I can support your business.