Digital Business Manager | Debt Collector | Data Researcher

Overview

Looking for full-time work (8 hours/day)

at $8.26/hour ($1,600.00/month)

Bachelor of Science in Information Technology

Last Active

July 8th, 2025 (335 days ago)

Member Since

May 10th, 2021

Profile Description

With over 10 years of experience in the customer service industry, I have developed a strong background in handling customer inquiries, resolving issues, and maintaining high satisfaction levels. Most recently, I worked as a Loss Mitigation Specialist – Account Manager for US and UK-based clients in a remote setup since the pandemic began. My experience includes working with multiple international companies where I provided support via phone and email, enhancing my expertise in CRM systems, customer service platforms, technical tools, and debt collection software. I am also highly proficient in Microsoft Excel and Word, which I use to streamline reporting, documentation, and data management tasks.
• Expert using Five9 Software, IDMS, Dealernext, Repay, IDI, eCash
• Customer/Technical Support (Phone & Email)
• Writing email templates and macros for customer support
• Writing support articles for FAQ and Help Center
• Virtual/Customer Assistance tasks (e.g. setting up appointments, managing inbox and calendar, etc.)
• Identifies, investigates and researches problems to resolution or escalates to proper team to further isolate issue using appropriate escalation processes and procedures.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
Preferred work schedule: Monday - Friday