Operations & Executive Support VA | CRM, Reporting & Workflow Management | 10+ Y

Administrative & Operations Support • Inbox management and task coordination • Calendar scheduling and meeting preparation • Process documentation and workflow organization CRM & Data Management • Salesforce CRM updates and record maintenance • Data entry, validation, and database cleanup • Spreadsheet tracking and reporting (Excel / Google Sheets)

Content & Social Media • Canva • CapCut • Meta Business Suite

BACK-OFFICE/DATA ENTRY: LYTX TELEMATICS Upload vehicle details to the client portal. Upload drivers' information. Execute tasks as per client requests. Work on Program Snapshots and QPR (Quarterly performance Reviews). Utilize monthly Key Performance Indicators (KPIs) for tracking and analysis. Generate Customer Success Manager (CSM) reports. Proficient in Excel and spreadsheet management. Familiarity with tools such as Salesforce, CITRIX, Excel, PowerPoint, and MS Word.

Customer Service Representative - TRACFONE Provide exceptional customer service for the telecommunications company. Handle inquiries, complaints, and technical issues from customers. Assist customers with account setup, billing inquiries, and service troubleshooting. Educate customers on products, services, and promotions. Troubleshoot and resolve issues related to phone, internet, and TV services. Follow company policies and procedures while adhering to service level agreements (SLAs). Maintain accurate records of customer interactions and transactions. Continuously strive to meet or exceed customer satisfaction targets.

51Talk Teach English to students online. Customize lessons based on each student's needs. Use the provided materials to make lessons engaging. Give feedback to help students improve. Keep track of student progress and attendance. Communicate with students and parents. Attend training sessions for improvement. Follow company rules and guidelines. Work with other tutors and support staff.