General Virtual Assistant / Data Entry / Database Manager

With five years of sales experience spanning diverse industries like online electronics, internet, TV providers, and SEO services, I bring a proven track record of success. Proficient in active listening, empathy, communication, problem-solving, and product knowledge, I excel in understanding customer needs, articulating product benefits, and providing effective solutions. Eager to leverage my skills and experience to drive sales growth and foster lasting customer relationships.

With a tenure at Airbnb from March 2018 to September 2019, I served as a Case Manager, overseeing crucial aspects of client relations and operational efficiency. My responsibilities included developing and nurturing relationships with existing clients, negotiating contracts and pricing agreements, and adeptly handling customer inquiries and complaints. I managed customer accounts meticulously, ensuring accurate billing and satisfaction. Moreover, I played a pivotal role in the development and implementation of customer service policies and procedures, contributing to improved service delivery. With my background in client management and operational excellence, I am well-equipped to bring valuable insights and a proven track record of success to this role.

With a solid foundation established at Citizens Disability since September 2019, my journey has been one of continuous growth and evolution, particularly highlighted by my seamless transition to remote work in March 2020. As a dedicated member of the team, I have consistently demonstrated a commitment to excellence and a passion for serving our clients with integrity and empathy. In my initial role, I was entrusted with conducting crucial initial consultations with potential clients, where I meticulously assessed their eligibility for disability benefits. This involved gathering and recording detailed information with precision and efficiency, ensuring the accuracy and integrity of our client records. Moreover, I took pride in delivering exceptional customer service, promptly addressing client inquiries and concerns with empathy and professionalism. Elevating my role to Team Captain and Sales Coach was a significant milestone in my career journey. In this capacity, I assumed additional responsibilities, including listening to phone calls and providing constructive feedback to enhance team performance. Furthermore, I took the lead in providing updates and conducting training sessions to equip team members with the skills and knowledge necessary to excel in their roles. Driven by a passion for making a positive impact and ensuring the success of our clients and team, I am excited about the opportunity to bring my diverse skill set and experiences to your company and contribute to its mission of serving clients with excellence and compassion.

With five years of sales experience spanning diverse industries like online electronics, internet, TV providers, and SEO services, I bring a proven track record of success. Proficient in active listening, empathy, communication, problem-solving, and product knowledge, I excel in understanding customer needs, articulating product benefits, and providing effective solutions. Eager to leverage my skills and experience to drive sales growth and foster lasting customer relationships.

In my tenure as a technical support representative for internet, TV, and phone providers, totaling 3 years, I've cultivated essential traits pivotal for effective support. From adept problem-solving to clear communication, meticulous attention to detail, and comprehensive product knowledge, I've consistently ensured swift resolution of customer issues and maintained high satisfaction levels.

In my role as a retention representative for internet, TV, and phone providers, I've accumulated a total of 2 years of experience. Throughout this time, I've honed essential traits crucial for success. My focus on building rapport, effective communication, problem-solving, and product knowledge has been instrumental in retaining valued customers and ensuring their satisfaction.

In my decade-long customer service career across various industries including disability advocate groups, rental properties, telco companies, electronics, and banks, I've focused on fostering positive customer relationships. I prioritize active listening, empathy, effective communication, problem-solving, and product knowledge to ensure customer satisfaction and resolution.

Generated leads and initiated outbound calls to potential clients interested in buying, selling, or renting property, focusing on starting meaningful conversations to gauge their level of interest. Scheduled and coordinated appointments for real estate agents and brokers, managing schedules and ensuring prospects were well-informed about the meeting details. Followed a script to maintain professionalism while also adapting to handle objections, address questions, and provide information about real estate services, property details, and market trends. Maintained accurate records by updating lead information in the CRM system, ensuring all call outcomes were properly documented for efficient follow-up and tracking of progress.

Generated leads and initiated outbound calls to potential clients interested in buying, selling, or renting property, focusing on starting meaningful conversations to gauge their level of interest. Scheduled and coordinated appointments for real estate agents and brokers, managing schedules and ensuring prospects were well-informed about the meeting details. Followed a script to maintain professionalism while also adapting to handle objections, address questions, and provide information about real estate services, property details, and market trends. Maintained accurate records by updating lead information in the CRM system, ensuring all call outcomes were properly documented for efficient follow-up and tracking of progress.

Generated leads and initiated outbound calls to potential clients interested in buying, selling, or renting property, focusing on starting meaningful conversations to gauge their level of interest. Scheduled and coordinated appointments for real estate agents and brokers, managing schedules and ensuring prospects were well-informed about the meeting details. Followed a script to maintain professionalism while also adapting to handle objections, address questions, and provide information about real estate services, property details, and market trends. Maintained accurate records by updating lead information in the CRM system, ensuring all call outcomes were properly documented for efficient follow-up and tracking of progress.

In my over one-year tenure as a collections representative for a shipping and mailing solutions company, I've specialized in managing collections processes with a focus on efficiency and professionalism. With a knack for negotiation, effective communication, attention to detail, and persistence, I've consistently exceeded collection targets while maintaining positive relationships with clients.

In my over one-year tenure as a collections representative for a shipping and mailing solutions company, I've specialized in managing collections processes with a focus on efficiency and professionalism. With a knack for negotiation, effective communication, attention to detail, and persistence, I've consistently exceeded collection targets while maintaining positive relationships with clients.