IT Support Technician with nearly 5 years of experience providing technical support to end users across enterprise environments. Skilled in Microsoft 365 administration, Intune, Active Directory, Windows troubleshooting, remote support, hardware and software support, and customer service.
Throughout my career with Accenture, Optum, and CoVerica Insurance, I have consistently delivered excellent customer experiences while resolving technical issues efficiently.
I enjoy solving complex IT problems, learning new technologies, and helping users stay productive. I am open to remote opportunities in IT Support, Service Desk, Help Desk, and Microsoft 365 Administration.
Experience: 2 - 5 years
Experience: 2 - 5 years
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