Jerrome

Customer Support & Financial Services Specialist | 5+ yrs CSR | Disputes, Billin

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Overview

Looking for full-time work (9 hours/day)

at $5.82/hour ($1,260.00/month)

Bachelors degree

Last Active

June 23rd, 2026 (5 days ago)

Member Since

June 24th, 2020

Profile Description

PORTFOLIO:  ----------

I am a Customer Support Specialist with over 5 years of experience in the BPO industry, primarily handling US-based financial accounts and UK accounts

My experience includes phone, email, and chat support, assisting customers with billing inquiries, account concerns, and issue resolution. I have worked in fast-paced environments where I consistently handled high volumes of customer interactions while maintaining quality and customer satisfaction.

I also have experience working remotely, using CRM tools and communication platforms to efficiently manage customer requests and team coordination.

Core competencies:
• Customer Service & Support
• Billing and Financial Account Handling
• Email and Live Chat Support
• CRM Tools (Zendesk, Salesforce, etc.)
• Problem-Solving & Escalation Handling
• Multitasking in high-volume environments

I am looking for a long-term remote opportunity where I can contribute my customer service expertise and reliability to support business growth.

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

Resolving all of the concern and query of the customer for the daily task

Customer Support » Phone Support

Experience: 2 - 5 years

Office and Administration » Data Entry

Experience: 1 - 2 years

Other Skills

Accounting » Financial Accounting » Analysis

Experience: 2 - 5 years

Customer Support » Email Support

Experience: 2 - 5 years

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

Customer Support » Active Listening

Experience: 2 - 5 years

Basic Information

Age
28
Gender
Male
Website
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Address
CALAMBA CITY, LAGUNA
Tests Taken
IQ
Score:  122
DISC
Dominance: 40
Influence: 17
Steadiness: 32
Compliance: 11
English
C2(Advanced/Mastery)
Government ID
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