VA | Customer Service Representative | Tech Support

Certified C2 Proficient (Native Level) by EF SET. I have handled both inbound and outbound campaigns for US/International markets, specifically in Medical and Tech Support. I speak clearly, listen actively, and can explain complex technical instructions to non-technical customers patiently.

High-level proficiency backed by years of experience in both Luxury Sales (Gucci) and Technical Support. My background includes a track record of strong performance, such as achieving #1 Top Seller rankings with Gucci and 'Best Average Handling Time' (AHT) recognition. I have extensive experience in assisting high-value clients, resolving complex inquiries, and handling technical troubleshooting. I am a reliable team player who adapts quickly to new workflows.

I utilize Generative AI to accelerate creative and administrative workflows. My experience includes using video/image generators (Runway ML, Kling, Midjourney) for content creation, and LLMs (Google AI Studio, ChatGPT, Grok) for basic code prototyping and drafting communications. I view AI as a productivity multiplier to deliver results faster.

Specialized in high-engagement social media content (Web3/Crypto). My core strength is Rhythmic Editing—perfectly timing cuts and animations to music beats to maximize viewer retention. I utilize a rapid workflow (using CapCut, After Effects, and AI) to produce attention-grabbing short-form content (15-60s) quickly, prioritizing viral pacing and storytelling over heavy rendering.

Ranked Top 3 in team performance metrics for a GPS Tracking Device account. I am comfortable troubleshooting hardware and software issues remotely. I can quickly learn new tools (like SPSS or InDesign) on the fly to solve immediate problems.

Highly reliable with extensive experience handling sensitive data. My background includes transcription work (QA World), complex inventory audits for SSI (10+ locations), and statistical data processing (SPSS) for academic research. I pride myself on accuracy and speed.

Former #1 Top Seller for Gucci (Greenbelt), with a deep understanding of high-ticket sales psychology. I excel at building rapport, understanding client needs without being pushy, and providing a premium service experience that encourages repeat business.

Practical experience using Zendesk for ticket management and customer tracking during my tenure as a Technical Support Specialist. I am disciplined in maintaining accurate client records, logging interaction history, and ensuring no data is lost during handovers.

Experienced in Viral Community Marketing for Web3. I successfully monetized my content through a mix of contest wins and spontaneous developer bonuses (receiving immediate payouts for high-impact assets). I utilize a 'Rapid Pipeline' using 2D, 3D, and AI to produce relevant content quickly, prioritizing humor and community sentiment over heavy cinematic rendering. I generated ~$8k using this high-volume strategy.

Experience recruiting and managing a remote team of 15 brand ambassadors for Web3 marketing campaigns. I understand platform algorithms (Twitter/X, Telegram) and how to coordinate community engagement tasks across different time zones.

Specialist in Rapid Character Animation where I utilize a massive asset library to generate custom 3D mascots and scenes quickly for marketing purposes, exporting to After Effects for final compositing.

Extensive experience using Adobe Photoshop and Illustrator to prepare assets for animation. My workflow includes layering characters for 2D rigging, creating vector assets (SVG) for 2.5D environments, and designing high-click-through thumbnails for video content. I focus on creating clean, organized assets that streamline the animation process.

Recognized for 'Best Average Handling Time' (AHT) at Intelenet Global due to rapid typing speed and high comprehension. I write clear, professional, and grammatically correct responses. I am comfortable handling high-volume queues while maintaining a helpful and human tone.

Self-taught animator using Cartoon Animator 5. I integrate Adobe Photoshop and Illustrator (Vector SVGs) to create 'animation-ready' characters. I also possess working knowledge of industry standards like Toon Boom Harmony and Moho, giving me a broad understanding of 2D rigging and motion principles. I am currently developing my own 2.5D animation workflow through AI-assisted coding.

Intermediate proficiency (B1/B2) verified via GlobalExam. While I have studied the language intermittently since 2007, my strength lies in strong vocabulary and reading comprehension. I am capable of handling non-voice tasks, content localization, and written correspondence. I utilize advanced AI tools to cross-reference grammar, ensuring accurate and professional written outputs.