Experienced Customer Service professional with a background in billing, troubleshooting, risk verification, and pharmacy support. Strong in handling customer inquiries, processing requests, and ensuring accuracy and compliance.
Experience: 10+ years
Experience: 2 - 5 years
Assisted customers with billing inquiries, payments, and account concerns
Experience: 1 - 2 years
Experience: 1 - 2 years
Verified customer identities and documents for compliance and risk assessment Reviewed applications for accuracy and completeness Identified fraud risks and escalated issues when necessary Maintained accurate records of reviews and decisions Communicated with teams/clients to resolve discrepancies
Experience: 1 - 2 years
Verified customer identities and documents for compliance and risk assessment Reviewed applications for accuracy and completeness Identified fraud risks and escalated issues when necessary Maintained accurate records of reviews and decisions Communicated with teams/clients to resolve discrepancies
Experience: 1 - 2 years
Performed basic troubleshooting for mobile devices and network issues
Experience: 6 months - 1 year
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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