Executive & E-commerce Support Specialist | IT & Aviation

I have solid experience in technical support from my role as an IT Supervisor. I provided hardware and software troubleshooting, assisted users with system issues, installed and maintained workstations, and ensured smooth network operations. I also supported end-users by resolving technical problems, managing system updates, and offering guidance on IT tools. My goal was always to resolve issues quickly and keep operations running smoothly.

I have hands-on experience in e-commerce customer support, managing inquiries through platforms like Zendesk and Shopify. I handle order tracking, refunds, replacements, and general customer concerns while maintaining a positive brand voice. I also support backend operations, including order management, dropshipping coordination, and working with fulfillment platforms to ensure timely and accurate deliveries. I’m experienced in handling high-volume tickets while maintaining a 24-hour response time.

I have solid experience using Microsoft Excel for tracking inventories, managing schedules, and organizing operational data. I’m comfortable with formulas, data entry, creating and formatting spreadsheets, using pivot tables, and generating basic reports. I’ve used Excel daily in my previous roles to support decision-making and ensure accurate records.

I have hands-on experience providing customer support for Shopify-based stores, handling inquiries related to orders, tracking, refunds, replacements, and general concerns. I use Shopify alongside tools like Zendesk to efficiently manage tickets and ensure timely responses. I also assist with backend tasks such as order management, updating customer information, and coordinating with fulfillment teams to resolve issues and ensure smooth operations.

I have experience managing both personal and shared inboxes, organizing emails by priority, responding to client inquiries, and ensuring timely follow-ups. I’m familiar with tools like Gmail and Outlook, and I regularly handled scheduling requests, internal communications, and coordination through email in my previous roles. I also used labels, folders, and filters to keep email systems organized and efficient.

I have experience providing executive and administrative support, including calendar management, scheduling, email handling, and coordinating day-to-day tasks. I assist in organizing priorities, managing communications, and ensuring smooth workflow for executives and teams. I’m highly organized, detail-oriented, and proactive, with the ability to handle multiple tasks efficiently while maintaining confidentiality and professionalism.

In my previous roles, I’ve consistently adapted to fast-changing environments, whether adjusting flight operations due to weather disruptions, resolving last-minute technical issues, or taking on responsibilities beyond my core role. I’m comfortable working under pressure, managing shifting priorities, and stepping in wherever needed to support the team. Flexibility and reliability have been key strengths throughout my experience in both IT and operations.

While I haven’t worked directly in an HR department, I’ve handled HR-related tasks such as monitoring employee attendance, assisting with scheduling, training new team members, and helping with performance evaluations. As an IT Supervisor, I also supported HR functions by managing user access, coordinating with other departments, and maintaining accurate employee records. These experiences gave me a solid understanding of HR processes and the importance of confidentiality and clear communication.