Overview
Looking for full-time work (8 hours/day)
at $5.88/hour ($1,120.00/month)
Bachelors degree
Last Active
May 21st, 2026 (24 days ago)
Member Since
August 28th, 2019
Profile Description
Experienced Team Leader | Operations Manager | Customer Service Expert
Hi, I’m
Team Leadership & KPI Delivery – I’ve managed and consistently drove performance of teams in a BPO setting, meeting and exceeding KPI requirements set by clients.
Operational Excellence – Participates in workforce planning, reporting, and process improvements that reduce handling time and boost efficiency.
Client-Focused – Experienced in handling business reviews and client alignment, ensuring service delivery meets business goals.
Coaching & Staff Development – Known for mentoring team leaders and agents, resulting in multiple internal promotions.
I’ve led teams for telecommunications, fintech and compliance, with a strong record of hitting targets and improving processes. On top of my operations background, I am also certified in Persuasive Copywriting, which sharpens my ability to communicate effectively with teams, clients, and customers.
If you’re looking for a dedicated leader who can manage lean teams, deliver KPIs, and help your business grow, let’s connect.
Top Skills
Other Skills
Customer Support
Experience: Less than 6 months
Customer Support » Phone Support
Experience: 5 - 10 years
Office and Administration » Microsoft Excel
Experience: 10+ years
Marketing » Copywriting
Experience: Less than 6 months
Marketing » Content Creation » Proofreading
Experience: Less than 6 months
Customer Support » Email Support
Experience: Less than 6 months
Office and Administration » Email Management
Experience: Less than 6 months
Basic Information
- Age
- 56
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- IQ
- Score: 135
- DISC
- Dominance: 29
- Influence: 20
- Steadiness: 38
- Compliance: 13
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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