Operations Manager | Executive Assistant | Digital Marketing & Sales Support

Budget & Invoice Tracking – Handle payment schedules, record-keeping, and partial/full payment tracking with accuracy Sponsorship Coordination – Secure and manage sponsors for events, including communications and deliverables Contract & MOU Review – Proofread and refine agreements to ensure consistency and professionalism

Multi-location Scheduling – Manage complex calendars and teacher assignments across 10 locations with accuracy and timeliness Event Coordination – Plan and execute recitals, training events, and productions for 300+ attendees, including vendor and logistics management SOP Creation & Systems Setup – Build internal workflows, templates, and checklists to streamline team tasks and reduce errors Studio & School Partnership Management – Coordinate with partner venues and schools for class slots, tie-ups, and contract renewals Inbox & Calendar Management – Maintain organized inboxes and aligned schedules, ensuring timely follow-ups and conflict-free planning

VIP Liaison – Communicate with high-profile families and clients with professionalism, warmth, and discretion Internal Team Support – Keep team aligned through clear task delegation, reminders, and check-ins Social Media Messaging – Respond to inquiries through FB/IG channels using brand-aligned, courteous messaging Professional Writing – Create templates, announcements, and MOU drafts with clarity and correctness

Google Workspace – Docs, Sheets, Calendar, Forms, Drive for team coordination and reporting Microsoft Office – Excel, Word, PowerPoint for admin and reports Canva – For basic visual design needs like posters, captions, and schedules Shopify – Familiar with basic product setup and customer backend Facebook Business Suite – For responding to client messages and managing page activity Trello / Notion / Slack (familiar) – Comfortable navigating modern project management and communication platforms