Helps SIX-FIGURE and SEVEN-FIGURE business owners SCALE with TAILORED operational solutions. Focuses on streamlining processes, reducing overhead, and freeing up clients’ time by handling DAY-TO-DAY OPERATIONAL CHALLENGES, allowing them to focus on GROWTH and ACHIEVE their BUSINESS GOALS.
As an Operations Manager with a background in mechanical engineering and product design, I’m passionate about improving processes and driving efficiency. I’ve spent my career helping teams work smarter, not harder, by implementing operational tools and strategies that boost productivity and streamline workflows.
With experience managing cross-functional teams and collaborating with senior leaders, I love finding practical solutions to complex challenges. My engineering background gives me a unique perspective, allowing me to bridge the gap between technical and business needs to deliver real, measurable results.
I’m always looking for new ways to optimize operations, improve team performance, and contribute to business growth. If you're looking for someone who can lead with both strategic vision and hands-on problem-solving, I’d love to connect!
Engineering Tools:
CATIA V5 (Parts Design/Surface Design)
AutoCAD (Basic)
Zuken (2D)
Unigraphics
QuantAM
Netfabb
Product Drawing Analysis (2D/3D)
Basic 3D Printing (Additive Manufacturing)
Administrative Tools/System:
Go High Level
Make
Jim
CRM
CANVA Pro (basic graphic designs)
Chatgpt 3.5
Xero
Quickbooks
Neto
SimPro
Outlook
SAP
Ariba Invoicing
Compliance Portals
- RapidGlobal
- Avetta
- CM3
- Transgrid
EXPERIENCE:
> Excel in generating quotations and processing orders seamlessly through advanced CRM platforms, ensuring swift and accurate transactions.
> Engage in dynamic live chat support to provide personalized assistance, enhancing customer satisfaction and retention.
> Expertly handle a diverse range of customer inquiries and supplier concerns, leveraging a deep understanding of both B2B and B2C dynamics.
> Handling sensitive information with discretion and professionalism.
> Draft, prepare, and ensure the accuracy and completeness of employment contracts for new hires, while maintaining organized records and coordinating with new hires to gather necessary information and deliver contracts in a timely manner.
> Drive streamlined order entry processes, guaranteeing precision and timeliness in all transactions.
> Basic understanding in Xero Invoicing and Quoting, ensuring accuracy and compliance in financial operations.
> Assist in preparing for ISO audits by organizing and maintaining required documentation, coordinating with relevant departments, and supporting the audit process to ensure compliance with ISO standards and effective implementation of corrective actions (ISO 9001 and 45001).
> Assist the Compliance Officer with member and subcontractor onboarding by coordinating the completion of required documentation, ensuring compliance with relevant regulations, and facilitating the integration of new members and subcontractors into the organization’s processes. Additionally, update and maintain client compliance portals, including Rapid Global, Avetta, and Transgrid.
> Collaborate closely with C-level executives to efficiently manage administrative tasks and streamline operations.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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