Experienced Virtual Assistant | Bookkeeper

I have extensive experience in customer service, providing exceptional support to applicants by addressing their queries and concerns via phone and email. I am skilled in conducting inbound and outbound calls to assist customers and provide follow-ups, guide customers through the process, ensuring they have the information they need and resolutions are provided promptly and effectively. Maintained a high level of customer satisfaction by offering accurate information and timely assistance.

Administrative tasks encompass a wide range of duties aimed at supporting the smooth operation of a business or organization, task include: 1. Handling emails, calls, and other forms of communication. 2. Data entry - Inputting and organizing information into databases or spreadsheets. 3. Organizing files and documents 4. Handling inbound and outbound calls. 5. Providing administrative support to other team members. Assisting colleagues with tasks as needed to ensure efficiency and productivity. 6. Ensuring quality with the documents and processes to maintain accuracy.

Conduct thorough examinations of submitted applications and accompanying documents to ensure accuracy and completeness. Spotting Inaccurate Details and Information: Identify and flag any discrepancies or inaccuracies within the applications and documents to uphold quality standards. Customer Support: Provide assistance and guidance to applicants, addressing their queries and concerns effectively to facilitate the application process. Email Management: Manage email communications efficiently, including following up on missing information and responding to applicant inquiries promptly.

I've been actively engaged in cold calling and sending targeted emails to potential leads to introduce and offer company services, and conducted warm calls to interested leads who had previously shown interest in the services to foster relationships and drive sales. Additionally, I've provided invaluable assistance to customers with their orders, ensuring a seamless and satisfying experience. Effectively communicated service benefits to generate interest and engagement from prospects. Through these interactions, I've honed my communication skills and developed a keen understanding of customer needs and preferences, enabling me to effectively engage with leads and provide exceptional service to customers throughout the sales process.

Email management skills include creating folders and labels to efficiently organize incoming emails. Manage email communications efficiently, including follow-ups for missing information. Adeptly answered emails, ensuring prompt responses to inquiries in a timely and professional manner, and providing assistance as needed. Through my experience, I've developed strong skills in managing email correspondence, ensuring that messages are promptly addressed, and inquiries are handled with professionalism and attention to detail.

I have foundational knowledge in bookkeeping with QuickBooks Online and Xero, acquired through a paid coaching and tutorial program. During this training, I focused on key bookkeeping principles and practices. I engaged in hands-on practice navigation for less than 30 days, which allowed me to become familiar with basic bookkeeping tasks such as; *Categorize transactions in Accounting Software. * How to reconcile books and Bank Statements. * Creating invoice, bills, PO, and matching of payment. While my practical experience is limited, I am eager to apply my newly acquired skills and continue learning to contribute effectively to bookkeeping tasks.

I have extensive experience in customer service, providing technical assistance to resolve issues related to store coupon printers, computer peripherals, and routers, ensuring they function correctly, and offering solutions through calls and emails. Provide assistance with requesting a refund and replacement, and shipping info of devices being sent for repair or replacement. Follow up on issues with technical departments to ensure resolution. And deliver expert guidance and support to customers to quickly resolve their technical issues and improve their overall experience.

I specialize in overseeing email and call communications, where I proficiently manage customer inquiries, adjust orders, and coordinate delivery dates. My expertise extends to efficiently processing refunds when necessary. I excel in both inbound and outbound call management, facilitating customer assistance and conducting follow-ups to ensure timely resolution of issues. With a focus on prompt and effective service, I ensure that customer needs are met comprehensively throughout their experience.

My data entry skills are honed through consistent practice and a focus on accuracy and efficiency. Key aspects include: 1. Researching Contact Information and conducting thorough research to gather information about prospective clients, ensuring data is accurate and up-to-date. 2. Sending out emails to prospective clients as part of targeted marketing campaigns. 3. Maintaining a high level of accuracy in data entry tasks, ensuring all information is correctly recorded and organized. 4. Performing various administrative tasks to support business operations, demonstrating a keen attention to detail and organizational skills.

I excel in appointment setting, leveraging my experience to efficiently manage leads and client interactions. That includes: 1. Engaging with Interested Leads. Skillfully setting appointments for interested leads, ensuring a smooth transition from initial contact to scheduled meetings. 2. Receiving inbound calls from prospective clients, addressing their inquiries, and performing outbound calls/cold calling to promote services and secure appointments. 3. Utilizing email marketing strategies to remind clients of services offered, maintaining ongoing engagement and interest. 4. Overseeing and monitoring agents to ensure all leads are properly catered to, optimizing the lead conversion process.