Shopify VA:
Product Research
Product Listing
Invoicing
Inventory
Tracking of orders
Admin Assistant:
Scheduling
Appointment Setting
Invoicing
Processing of PO
Accounts Receivables
Reconciliation
Bookkeeping
Clerical roles
Project Mana
Sourcing, Recruitment, and Onboarding Specialist:
Appointment setting
Scheduling
Sourcing
Job Posting to various platforms
End-to-end recruitment process
Onboarding
Processing and preparation of contract
VA
Google suit
Chat support
Phone support
Calendar mana
Invoice processing
Purchase order
Inventory
Website mana
Site posting
Training newly hired VAs
Operations Team Manager:
Monitor agent's daily/weekly/monthly performance
Monitoring of KPIs
Quality Assurance role
Monitoring and Reporting of daily staffing and occupancy
Coaching, Mentoring, and Strategizing
Recruitment functions ( screening of applicants, interview, onboarding)
Daily, weekly, and monthly business review
Escalations role
CSAT Lead Coach:
Mentoring
Coaching
Conducting seminars to address learning opportunities
Customer Service Representative:
Customer service
Upselling
Sales
Scheduling
Team Leader / Claims Specialist / Customer Service Representative:
Claims Specialist:
Benefits and Eligibility Inquiries
Enrollment processing
Claims processing
Reconciliation
Experience: Less than 6 months
Experience: 2 - 5 years
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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