Current Employment Status:
Hired Full Time on Nov 20, 2024
Hello! I'm a dedicated and detail-oriented professional with extensive experience in transaction coordination, administrative support, and e-commerce operations. With a proven track record in managing complex tasks and ensuring smooth communication between various stakeholders, I’m here to help streamline your business processes and drive efficiency.My Professional Journey:Transaction Coordinator | Admin Assistant at Lighthouse Residential (July 2022 - August 2024)
In my role, I managed document workflows, ensuring contracts and disclosures were accurate and securely stored. I coordinated inspections and appraisals, acted as the primary point of contact for all parties involved in transactions, and ensured compliance with real estate regulations. My strong timeline management skills kept projects on track and deadlines met.E-Commerce Sales & Operations Manager at OzCoolers (
I led a team of virtual assistants, handling recruitment and training while overseeing monthly sales reports. My responsibilities included managing supplier relationships, conducting payment transactions, and providing exceptional customer service across multiple platforms. I also managed website operations, product listings, and social media engagement.General Virtual Assistant at Belle Fever (January 2017 - March 2018)
My experience here involved direct customer support, product sales, and social media management. I honed my communication and digital marketing skills, which proved invaluable for building client relationships and driving sales.Customer Service Representative | Trainer at Transcom Worldwide (June 2013 - January 2017)
I began my career in customer service, where I developed strong problem-solving skills and trained new hires on best customer engagement and retention practices.Why Choose Me?I thrive in fast-paced environments and take pride in delivering high-quality results. My diverse transaction coordination, e-commerce, and customer service skill sets allow me to adapt quickly to your unique needs. Let’s work together to enhance your business operations and achieve your goals!Feel free to reach out, and let’s discuss how I can contribute to your success!
Experience: 2 - 5 years
- Customer Service Representative - Inbound calls for billing and retention campaign - Upselling
Experience: 1 - 2 years
Document Management: Ensuring all contracts, disclosures, and other necessary documents are complete, signed, and stored correctly Coordination of Inspections and Appraisals: Scheduling and following up on property inspections, appraisals, and other required evaluations Communication Liaison: Acting as the primary point of contact between buyers, sellers, agents, lenders, and other parties involved in the transaction Compliance Oversight: Making sure all activities comply with local, state, and federal real estate laws and regulations Timeline Management: Keeping track of deadlines and ensuring all parties meet critical milestones to prevent delays.
Experience: 2 - 5 years
Recruit new VAs to handle under my team Monthly sales report Dealing with Supplier and Courier companies Handling three VAs Payment and refund transactions Attending meetings with recurring and potential suppliers Customer service associate through chat, email, text, and call Managing client’s calendar Selling products/sales Website and Shopify Management Product listing and search Dropshipping Social media management (FB & IG) Basic photo editing & and blog writing
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: Less than 6 months
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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