Virtual Assistant | Healthcare, Admin, Travel Support

Experienced in verifying medical insurance eligibility and benefits through major U.S. insurance portals such as Aetna, Regence, Cigna, Providence Health Plan, and UnitedHealthcare. Skilled in identifying copay, coinsurance, and coverage details to support accurate billing and patient scheduling. Maintains a strong focus on accuracy, confidentiality, and timely communication to ensure smooth clinic operations.

Over 2 years of experience as a Virtual Assistant, specializing in medical administrative tasks such as insurance verification, EMR updates, and patient data management. Adept at using tools like Practice Fusion, Google Workspace, and Microsoft Office while consistently delivering accurate and timely support in remote settings.

Confident and clear English speaker with experience in handling phone, chat, and email communication with international clients—especially in healthcare and hospitality settings. Skilled in explaining complex information in a simple, professional manner while maintaining a polite and service-oriented tone.

Experienced in handling company email communications, including responding to client inquiries, organizing inboxes, and sending out professional email invitations to potential clients. Skilled in maintaining clear, timely, and customer-focused correspondence to support business outreach and client engagement.

Completed HIPAA training twice, with annual refresher courses during my previous role supporting a U.S.-based healthcare provider. Familiar with HIPAA rules on patient privacy, data protection, and compliant handling of medical information in virtual support settings.

Familiar with ICD-10 coding, primarily used for identifying and documenting patient diagnoses related to insurance verification and medical referrals. Experienced in referencing and inputting accurate codes to support billing and EMR documentation within orthopedic clinic settings.

Experienced in appointment setting, including scheduling, rescheduling, and confirming patient visits. Communicates effectively with patients to ensure accurate bookings and timely follow-ups, contributing to a smooth and organized clinic workflow.

Experienced in travel planning and coordination, including booking flights, ferry tickets, hotel accommodations, and tour packages. Skilled in preparing travel documents and updating clients on booking changes, ensuring smooth and hassle-free travel experiences.

Knowledgeable in GDS operations and codes, with training in flight booking processes, fare calculations, and reservation commands through classroom instruction. Familiar with how major GDS platforms work (e.g., Amadeus, Sabre) and capable of navigating basic functions such as availability, pricing, and itinerary building.

Basic knowledge of medical billing processes gained through regular coordination with the billing department. Experienced in communicating directly with insurance providers to confirm patient benefits, coverage details, and out-of-pocket costs—ensuring accurate information for claims and billing preparation.

Knowledgeable in basic medical coding, with hands-on experience processing insurance authorizations that require accurate use of ICD-10 diagnosis codes and procedure codes. Familiar with identifying and entering appropriate codes to support eligibility checks, referrals, and billing processes. Committed to accuracy, compliance, and maintaining clear medical documentation.