Results-driven professional with more than 10 years of BPO experience, including a Managerial position at PSN Business Processing Inc. in Malolos, Bulacan. Extensive knowledge of U.S. insurance processes, particularly in Texas and California, with hands-on experience handling auto and homeowners insurance accounts. Skilled in managing policy cancellations, endorsements, quoting, document uploading, and policy servicing while ensuring accuracy and compliance. Experienced in both outbound and inbound customer calls, delivering excellent service, resolving concerns efficiently, and building client trust. Strong leadership, communication, multitasking, and problem-solving skills with the ability to thrive in fast-paced environments. Currently seeking a full-time opportunity where experience and dedication can add immediate value.
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