Experienced Credit Repair Specialist, Appointment Setter and Customer Service professional. Skilled in credit restoration, dispute strategies, CRM tools, and client support. Proven ability to manage accounts, improve client credit, and maintain high customer satisfaction.
Key Skills & Expertise
Proficient in directly communicating with the Credit bureaus in deleting inquiries and negative items
Credit report analysis and dispute management
Implementing strategies to improve client credit
Client communication and
Payment processing assistance
Account management
Appointment setting and sales development
Team management and retention strategies
Onboarding and document collection
High attention to detail and organized workflow
CRM proficiency: Dispute Fox, Salesforce, 360 Credit Health, Smart Credit, Zendesk Sell, RingCentral, Teams, Slack, Aircall
Credit Repair Specialist
Assisted clients with credit restoration and dispute management
Analyzed credit reports and implemented credit improvement strategies
Provided
Maintained accurate client records and dispute tracking
Appointment Setter / Sales Development Specialist / Business Funding
Made outbound calls, set appointments, and handled chat/email support
Managed CRM updates and sales tracking
Retention Manager / Sales Team Manager / Sales Advisor
Managed and trained teams to achieve retention and sales targets
Monitored performance and executed strategies to improve client satisfaction
Handled escalations and coached agents
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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