Customer Support Manager | Gorgias, WooCommerce, & Live Chat

Overview

Looking for full-time work (8 hours/day)

at $11.36/hour ($1,999.99/month)

Bachelors degree

Last Active

December 20th, 2024 (today)

Member Since

August 9th, 2017

Profile Description

With over 10 years of experience in customer support and logistics, I bring a deep understanding of creating seamless customer experiences. I’ve managed and resolved high volumes of inquiries daily (250–300 emails), handled live chat systems like Tidio, and have a strong command of tools like Shopify, Gorgias, and Zendesk.
I’ve worked across diverse industries, including e-commerce, women’s fashion, and the cannabis industry. My expertise lies in resolving complex customer issues, streamlining processes, and boosting customer satisfaction. I also excel in catalog management, product uploads, and optimising descriptions for platforms like WooCommerce and Amazon.
What I Offer:? Efficient resolution of customer inquiries with a 95% satisfaction rate.? Expertise in Shopify, Amazon, and WooCommerce product management.? Skilled in team collaboration and client communication for logistics planning.? A strong ability to adapt and thrive in fast-paced environments.
Why Work With Me?
I’m reliable, detail-oriented, and committed to delivering results. Whether it’s building trust with customers, improving processes, or boosting team efficiency, I consistently aim for excellence. If you’re looking for a long-term partner who can seamlessly integrate into your team and drive results, let’s connect.
Skills:? Customer Support Tools: Gorgias, Zendesk, Live Chat (Tidio)? E-commerce Platforms: Shopify, WooCommerce, Amazon? Product Management: Catalog updates, pricing strategies, and SEO optimised descriptions? Logistics Coordination and Team Management
Let’s Collaborate! I’m ready to bring my skills and experience to help you achieve your business goals. Feel free to reach out for a quick consultation—I’d love to discuss how I can add value to your team.