Product Support Analyst | QA Tester | Technical Support Specialist |VA

Overview

Looking for full-time work (7 hours/day)

at $4.96/hour ($840.00/month)

Bachelor's degree

Last Active

July 25th, 2026 (2 days ago)

Member Since

June 27th, 2026

Profile Description

I am an Information Technology graduate with professional experience in Product Support, Technical Support, and Quality Assurance within the SaaS healthcare industry. I specialize in troubleshooting software issues, investigating bugs, performing manual testing, creating technical documentation, and collaborating with cross-functional teams to deliver reliable solutions that improve the customer experience.

Throughout my career, I've worked closely with clients, QA engineers, developers, and internal stakeholders to resolve complex technical issues, maintain accurate documentation, and support software throughout its lifecycle. My experience has strengthened my analytical thinking, communication, customer service, and problem-solving abilities while giving me a solid understanding of product development and support operations.

I enjoy understanding how products work, identifying root causes, streamlining support processes, and helping users succeed. My career interests span Technical/Customer/Product Support, Quality Assurance, AI Automation, and Business Analysis, with a long-term goal of contributing to the design and development of products that deliver meaningful user value.

Core Skills:
Product Support • Customer Success • Technical Support • Manual QA Testing • Software Troubleshooting • Bug Replication • Technical Documentation • Knowledge Base Management • Test Case Design • SaaS Applications • Client Support • Product Operations • Business Analysis • Cross-functional Collaboration • Process Improvement • Jira • Root Cause Analysis