• Operations Team Leadership, •Campaign Management & Coordination, • Lead

I have worked with several BPO companies specializing in outbound sales and telemarketing. I have experience promoting and selling various products and services, including VA loans and SEO solutions. Through these roles, I developed strong communication, lead generation, customer engagement, objection-handling, and sales-closing skills.

Skilled in identifying and profiling high-quality leads, with more than 8 years of hands-on experience as a Lead Generation Analyst. Consistently recognized as a top performer in the Philippines for delivering accurate prospect data, generating qualified leads, and exceeding performance targets.

Outbound Telemarketer with nearly 5 years of experience handling multiple campaigns, including Veterans Administration (VA) loans and payday loan accounts. Skilled in outbound cold calling, lead generation, customer qualification, explaining loan products, overcoming objections, and maintaining accurate customer records. Experienced in meeting sales targets, building rapport with prospective clients, and working in fast-paced, target-driven environments while delivering professional customer service.

I’ve worked with B2B/owners directly to improve their online presence and help their websites rank on the first page of Google through effective SEO strategies. Using established SEO accounts and proven optimization techniques, we increased search visibility, generated organic traffic, and helped businesses attract more qualified leads and customers.

Outbound Telemarketer with nearly 5 years of experience handling multiple campaigns, including Veterans Administration (VA) loans and payday loan accounts. Skilled in outbound cold calling, lead generation, customer qualification, explaining loan products, overcoming objections, and maintaining accurate customer records. Experienced in meeting sales targets, building rapport with prospective clients, and working in fast-paced, target-driven environments while delivering professional customer service.

While working for a lead generation company, I communicated effectively with both clients and agents to ensure their needs and concerns were addressed. I worked closely with the team to identify issues raised by agents, coordinated with clients to find practical solutions, and helped maintain smooth communication to achieve mutually beneficial outcomes.

I regularly monitored our team’s daily performance to identify areas for improvement and ensure we consistently met our goals. I provided coaching and feedback to help team members improve their performance, tracked key metrics, and worked closely with the team to increase our success rate in meeting client requests and achieving campaign objectives.

I worked as a Research Analyst for three years, where I consistently delivered strong performance and achieved quality targets. Due to my dedication, leadership potential, and consistent results, I was promoted to Team Leader. In this role, I supervised and supported the team, monitored daily performance, provided coaching and feedback, resolved operational issues, and ensured that client goals and quality standards were consistently met.

As a Team Leader, I lead by example by putting in consistent effort every day to motivate and support my team. I encourage a positive and productive work environment, provide coaching and guidance, monitor daily performance, and help team members overcome challenges so they can perform at their best. My goal is to ensure the team consistently meets performance targets while delivering high-quality results for our clients.

As a Team Leader, I lead by example by putting in consistent effort every day to motivate and support my team. I encourage a positive and productive work environment, provide coaching and guidance, monitor daily performance, and help team members overcome challenges so they can perform at their best. My goal is to ensure the team consistently meets performance targets while delivering high-quality results for our clients.