Jesus
Workforce Management, Capacity Planning, Forecasting, Scheduling, Realtime Manag
Verified
Overview
Looking for any work (8 hours/day)
at $9.99/hour ($1,920.00/month)
Bachelor's degree
Last Active
June 28th, 2026 (today)
Member Since
June 10th, 2026
Profile Description
Looking for Projects which match my profile.
Results-driven and COPC-certified Workforce Manager and Operations Leader with over a decade of extensive experience in the BPO industry, specializing in workforce management (WFM), trust & safety/content moderation, and financial fraud risk mitigation. Proven track record of optimizing large-scale operational efficiency, overseeing schedules for up to 1,000 personnel, and driving service level agreement (SLA) attainment. Adept at bridging the gap between data-driven WFM strategies—such as capacity planning, revenue forecasting, and P&L tracking—and people-centric operations management through strong leadership, cross-functional collaboration, and strategic client relations
Top Skills
Office and Administration » Calendar Management » Scheduling
Experience: 5 - 10 years
Project Management » Capacity Planning
Experience: 5 - 10 years
Project Management » Forecasting
Experience: 5 - 10 years
Other Skills
Office and Administration » Microsoft Excel
Experience: 5 - 10 years
Office and Administration » Google Sheets
Experience: 5 - 10 years
Customer Support » Customer Service
Experience: 2 - 5 years
Accounting » Invoicing
Experience: 2 - 5 years
Software » Databases » Database Management
Experience: 5 - 10 years
Basic Information
- Age
- 34
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Imus, Cavite
- Tests Taken
- DISC
- Dominance: 22%
- Influence: 18%
- Steadiness: 33%
- Compliance: 27%
- Government ID
- Sign Up with Pro Account to View
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