Experienced Virtual Follow up & Acquisitions Manager / Sales and Resolution speci

• Managed end-to-end follow-up pipeline for motivated seller leads, maintaining high engagement and conversion rates across a CRM-based workflow. • Coordinated with the acquisitions team to qualify leads, schedule property walkthroughs, and advance and close, move deals through the pipeline. • Drafted and sent personalized outreach communications (calls, emails, SMS) to nurture cold and warm leads. • Tracked daily KPIs and reported acquisition metrics to management; maintained organized records in CRM (Podio/Investor fuse/Datasift). • Managed calendar, appointment setting, and follow-up sequences to ensure no lead fell through the cracks.

• handled outbound and inbound calls, emails, sms to initially qualify potential leads through a CRM based workflow. • experienced using a dialer as well as manual dialing for modes of communication. • Drafted and sent personalized outreach communications (calls, emails, SMS) to nurture cold and warm leads. • Tracked daily KPIs and reported acquisition metrics to management; maintained organized records in CRM (Podio/Investor fuse/Datasift). • Collaborated remotely with a cross-functional team across time zones with minimal supervision.

• Handled inbound and outbound customer interactions focused on retaining subscribers and upselling product plans. • Met and exceeded weekly sales and retention targets through consultative selling techniques.

• Coordinated with the acquisitions team to qualify leads, schedule property walkthroughs, and advance and close, move deals through the pipeline. • Drafted and sent personalized outreach communications (calls, emails, SMS) to nurture cold and warm leads. • Tracked daily KPIs and reported acquisition metrics to management; maintained organized records in CRM (Podio/Investor fuse/Datasift). • Managed calendar, appointment setting, and follow-up sequences to ensure no lead fell through the cracks. • Collaborated remotely with a cross-functional team across time zones with minimal supervision.

• Provided Tier II technical and customer support, handling escalated cases from frontline agents. • Diagnosed and resolved broadband, voice, and connectivity issues via telephone. • Maintained customer focus throughout technical interactions, ensuring satisfaction alongside resolution.

• Handled inbound and outbound customer interactions focused on retaining subscribers and upselling product plans. • Resolved billing disputes, subscription concerns, and account inquiries with a focus on first-contact resolution. • Met and exceeded weekly sales and retention targets through consultative selling techniques.

• Led a team of 15+ agents; conducted coaching, performance reviews, and real-time floor support. • Served as escalation point for complex billing, unified account services, and sales concerns. • Reported directly to operations management, workforce, quality, training, and client stakeholders. • Specialized in AT&T Mobility billing, integrated account services, and upselling — consistently hitting team targets. • Mentored agents to improve CSAT, handle time, and first-call resolution metrics.

• Delivered administrative and guest services support in a fast-paced luxury hotel environment. • Managed correspondence, scheduling, bookings, guest flight bookings and front-office coordination with professionalism and discretion.