Freight Virtual Assistant | Logistics & Dispatch Coordinator | Shipment Tracking

Provides support in accounting tasks including invoicing, billing, payment tracking, and record keeping. Assists in maintaining accurate financial data, reconciling reports, and ensuring proper documentation and organization of financial transactions. Prepares and presents financial data reports to management and Board of Directors to support decision-making and business analysis.

Handles customer inquiries and resolves issues through email, chat, and phone while ensuring excellent customer satisfaction and timely support.

Manages and maintains positive relationships with clients by providing consistent communication, timely updates, and effective resolution of concerns to ensure customer satisfaction and long-term engagement.

Provides assistance in troubleshooting technical issues, resolving system or account-related concerns, and guiding customers through step-by-step solutions to ensure smooth service operation and user satisfaction.

Ensures accuracy and precision in completing tasks by carefully reviewing information, identifying errors, and maintaining high-quality output in all work activities.

Easily adjusts to new tools, software, and workflows, ensuring smooth transition and productivity when working with different platforms or processes.

Provides training, coaching, and support to help team members improve performance and understand processes.

Coordinating and managing shipments through load tracking, rate quoting, dispatch coordination, and accurate logistics support to ensure smooth and timely delivery.

Coordinates shipments, tracks deliveries, and ensures smooth end-to-end movement of goods through timely communication with carriers and clients.

Coordinating logistics, tracking, dispatch, and data processes to ensure efficient, accurate, and timely movement of goods from origin to delivery.