I am a dedicated and results-driven professional with diverse experience in recruitment, logistics, and sales. I have worked as a Full Cycle Recruitment Coordinator in the Home Care industry, managing the entire recruitment process from sourcing candidates to onboarding newly hired caregivers. My responsibilities included posting job ads, sourcing qualified applicants through different platforms, conducting phone screenings and interviews, verifying documents and credentials, coordinating orientations, scheduling interviews, and maintaining communication with applicants throughout the hiring process. I also worked closely with clients and management to ensure staffing needs were met efficiently and on time while maintaining a positive candidate experience.
In the logistics field, I have extensive experience in Track and Trace, including handling high-risk shipments. I am skilled in monitoring deliveries in real-time, coordinating with drivers, brokers, dispatchers, and clients, resolving delays, tracking shipment status updates, and ensuring the safe and timely movement of goods. I have experience handling time-sensitive and high-value loads while maintaining accuracy, urgency, and professionalism under pressure.
As a Retention Sales Specialist, I have developed strong communication, customer service, and negotiation skills focused on maintaining client relationships, reducing customer churn, resolving concerns, and increasing customer satisfaction. I am confident in handling objections, de-escalating difficult situations, and turning challenges into positive customer experiences.
I am reliable, hardworking, organized, and quick to adapt to new systems and tools. I have strong multitasking abilities, excellent English communication skills, and the ability to work independently in fast-paced environments. I am committed to delivering high-quality work and contributing to the success of the team. I am currently seeking a long-term remote opportunity where I can apply my skills, grow professionally, and become a valuable asset to the company.
Experience: 1 - 2 years
Full Cycle Recruiter | Home Care Staffing Specialist Experienced in full-cycle recruitment for home care agencies, including sourcing, screening, interviewing, onboarding, and caregiver retention. Skilled in recruiting HHAs, CNAs, PCAs, and DSPs while ensuring compliance and maintaining a positive candidate experience. Organized, detail-oriented, and dedicated to building reliable care teams.
Experience: 5 - 10 years
Customer Service Specialist Experienced customer service professional with expertise in collections, billing, account retention, telesales, and general customer support. Skilled in handling inquiries, resolving issues, processing payments, retaining customers, and driving sales while delivering exceptional customer experiences. Strong communication, problem-solving, and multitasking abilities in fast-paced environments.
Experience: 1 - 2 years
Experienced in calendar management, caregiver scheduling, appointment coordination, and administrative support. Skilled at managing schedules, resolving conflicts, coordinating staffing needs, and maintaining accurate records. Detail-oriented, highly organized, and committed to ensuring smooth daily operations while delivering excellent customer service and communication.
Experience: 2 - 5 years
Sales Retention & Account Support Specialist Experienced in account retention and customer support for U.S. telecommunications and security system companies. Skilled in handling customer concerns, resolving billing and service issues, negotiating solutions, and increasing customer retention. Strong communication, problem-solving, and relationship-building abilities with a focus on customer satisfaction and loyalty.
Experience: 2 - 5 years
Experienced in coordinating and tracking high-risk and complex shipments, ensuring timely delivery and proactive issue resolution. Skilled in shipment monitoring, carrier communication, status updates, problem-solving, and maintaining accurate logistics records. Detail-oriented, organized, and committed to providing exceptional customer service while managing critical supply chain operations.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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