Executive Assistant | Amazon Seller Central | Shopify | Operations | Customer Su

I supported the daily operations, development, and optimization of Shopify stores to deliver a seamless online shopping experience and drive business growth. I built and customized responsive Shopify websites using Shopify Theme Editor and Shopify Liquid, enhancing store layouts, product pages, collections, navigation, and overall functionality. I maintained over 100 active product listings by ensuring accurate inventory, pricing, product descriptions, images, and collections while keeping the product catalog organized and up to date. I processed customer orders, coordinated fulfillment with suppliers, and monitored inventory availability to ensure timely order completion. Additionally, I provided professional email and live chat customer support, resolving inquiries, returns, exchanges, and refunds while maintaining high customer satisfaction. I also assisted with promotional campaigns, seasonal store updates, new product launches, website maintenance, quality assurance testing, and ongoing store optimization to improve performance, user experience, and conversion rates.

I managed the day-to-day operations of Amazon Seller Central accounts, overseeing 50–200 product listings while optimizing catalog performance, search visibility, and overall marketplace success. I conducted in-depth product, competitor, and keyword research using Helium 10, Keepa, and RevSeller to support SEO-driven listing optimization, pricing strategies, and product positioning. My responsibilities included maintaining accurate product catalogs by updating titles, bullet points, descriptions, backend search terms, images, inventory, and variations. I monitored account health, policy compliance, inventory levels, shipment status, and listing performance to ensure operational efficiency and minimize disruptions. I also managed order processing, customer inquiries, returns, refunds, and listing issue resolution while collaborating with suppliers and cross-functional teams to maintain accurate product data. Additionally, I prepared performance reports, tracked key metrics, documented workflows, and recommended process improvements to support business growth and operational excellence.

I provided comprehensive administrative and operational support to executives by streamlining daily workflows, improving organization, and ensuring business priorities were executed efficiently. I coordinated complex calendars, scheduled meetings, managed appointments, and organized follow-ups while preventing scheduling conflicts and maintaining executive productivity. I maintained executive inboxes by prioritizing communications, drafting professional correspondence, and ensuring timely responses. I organized and maintained over 1,000 digital records and business documents, improving accessibility, compliance, and information management. Additionally, I tracked project milestones, monitored deadlines, and coordinated follow-up actions across multiple initiatives to keep projects on schedule. I conducted market, supplier, and operational research to support strategic decision-making while managing CRM administration, maintaining data accuracy, documenting workflows, and providing operational support that improved business processes, collaboration, and overall organizational efficiency.

I handled a wide range of customer inquiries through chat, providing clear, efficient, and solution-focused assistance across telecom services. I validated service requests such as activations, suspensions, SIM updates, and plan changes while ensuring accuracy and compliance with carrier guidelines. My responsibilities included troubleshooting device and network concerns, performing diagnostics, and verifying signal coverage and provisioning to restore service effectively. I investigated billing issues, resolved account concerns, and processed payments, refunds, and adjustments as needed. I also assisted customers with purchasing mobile phones, guided them through product options, and handled order placements, cancellations, and refund requests. In addition, I coordinated with US-based carrier teams to ensure proper service configuration and maintained accurate case documentation to support audits, reporting, and escalation procedures.

I assisted customers with technical support and account-related concerns for a major U.S. telecommunications company in a fast-paced customer service environment. I handled inquiries related to mobile devices, network and signal issues, billing concerns, phone troubleshooting, and service activation while providing clear and professional assistance. I guided customers through step-by-step troubleshooting processes to resolve technical problems efficiently and improve their overall experience. In addition, I processed refunds, handled sales inquiries, recommended suitable products and services based on customer needs, and maintained accurate account documentation. Throughout the role, I demonstrated strong communication skills, problem-solving abilities, patience, and professionalism while delivering quality customer support and helping maintain customer satisfaction.

I provided comprehensive administrative and operational support to ensure smooth and efficient daily business operations. I managed calendars, scheduled meetings, coordinated appointments, and handled email correspondence to maintain organized communication and timely responses. I assisted with data entry, document preparation, file management, and spreadsheet organization to keep records accurate and accessible. I supported customer service tasks by responding to inquiries, resolving concerns, and maintaining professional communication with clients and stakeholders. I also handled basic research, prepared reports, tracked tasks and deadlines, and assisted with project coordination to support productivity and workflow efficiency. In addition, I managed digital files, organized business documents, and performed various administrative tasks to help streamline operations. Throughout the role, I demonstrated strong attention to detail, time management, adaptability, and professionalism while providing reliable support to clients and team members in a remote work environment.

Alongside my role as an Operations Supervisor, I also handled data entry, research, and proofreading tasks to support daily business operations and maintain accurate records. My responsibilities included entering, updating, and verifying information across spreadsheets, databases, and internal systems while ensuring accuracy, consistency, and confidentiality. I conducted research to gather and validate information, organized data for reporting purposes, and assisted with administrative tasks to improve workflow efficiency. In addition, I proofread documents and reports to check for grammar, spelling, formatting, and content accuracy before submission or distribution. I also managed digital files, maintained organized documentation, and supported cross-functional tasks as needed. Balancing these responsibilities strengthened my multitasking, time management, attention to detail, and problem-solving skills in a fast-paced work environment.