Business Operations & Automation Specialist with 3+ years of experience supporting founders, executives, and growing businesses. Currently serving as the primary operational partner to the CEO of a UK property management company, managing 80+ listings, improving workflows, and reducing administrative overhead by 25%. Previously led a 30+ agent team at Tech Mahindra, achieving 98% QA and 20%+ conversion growth. Skilled in operations management, executive support, CRM administration, workflow automation (
Experience: 2 - 5 years
Handle day-to-day administrative workflows including scheduling, documentation, and coordination—ensuring accuracy, organization, and timely execution across tasks.
Experience: 2 - 5 years
Identify workflow gaps and implement structured process improvements that enhance efficiency, reduce response times, and improve service quality. Led initiatives that optimized team performance, streamlined escalation handling, and delivered measurable operational gains.
Experience: 2 - 5 years
Manage end-to-end operations across customer service and administrative functions, ensuring alignment with SLA, performance targets, and business goals. Experienced in workflow optimization, stakeholder coordination, and maintaining operational consistency in high-volume environments.
Experience: 2 - 5 years
Utilize Excel and Google Sheets to build performance trackers, dashboards, and reporting systems that provide real-time visibility into operations. Support data-driven decision-making, improve workflow accuracy, and streamline reporting for leadership.
Experience: 2 - 5 years
Coordinate with cross-functional teams, leadership, and clients to ensure alignment, resolve issues, and maintain smooth operational flow.
Experience: 1 - 2 years
Provide high-level executive support including calendar management, communication handling, and workflow coordination. Build systems that reduce administrative overhead and enable leadership to focus on strategic priorities.
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